PRIVACY POLICY

This Privacy Notice is maintained by Foothills Helicopter Training Academy ("we", "us", "our") and explains how we collect and process personal data when you use our website and training services. We act as the data controller for the personal information described below.

1. INFORMATION WE COLLECT

• Account information: name, email address, login credentials.
• Training records: course progress, quiz attempts, video viewing history.
• Communications: messages submitted through the contact form and customer support correspondence.
• Technical data: IP address, browser, device identifiers, usage and telemetry.

2. PURPOSES AND LEGAL BASIS

We process personal data to:

• Create and operate your training account (performance of a contract).
• Deliver and track ground-school course content (performance of a contract).
• Respond to inquiries and provide support (legitimate interests).
• Prevent fraud, abuse, and secure the service (legitimate interests, legal obligation).
• Comply with applicable record-keeping and tax obligations (legal obligation).

3. HOW WE SHARE DATA

• Service providers we use for hosting, video delivery, analytics, and customer support.
• Paddle.com Market Ltd. acts as our Merchant of Record and processes all orders, payments, billing, tax compliance, invoicing, refunds, and subscription management.
• Professional advisers (legal, accounting) where reasonably required.
• Authorities or regulators where required by law.

4. RETENTION

We retain personal data for as long as your account is active and for as long as reasonably necessary to comply with our legal, accounting, and regulatory obligations. When data is no longer required it is deleted or anonymised.

5. YOUR RIGHTS

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and request a copy of your data in portable form. To exercise these rights, contact us through the form on our website.

6. SECURITY

We use appropriate technical and organisational measures — including encryption in transit, role-based access controls, and audit logging — to protect personal data against unauthorised access, loss, or disclosure.

7. COOKIES

We use cookies and similar technologies that are strictly necessary for authentication and session management. Optional analytics cookies, if enabled, help us understand site usage.

8. CONTACT

Questions about this notice can be sent through the contact form on our site. For payment-, billing-, or refund-related queries, please contact Paddle at paddle.net.